It pisses me off when shady businesses are out there scamming people. You will be exposed.
A spa and massage joint I found through Groupon. Unfortunately, a no-go. Buyer beware.
- Spa rating: 3/5
- Therapist rating: 4.5/5
- Value for dollar: 4/5 (based on Groupon deal)
- Cleanliness: 4/5
- Service: 1/5
- Would I revisit: No
- Status: Not Recommended
- Why: dishonest service – misrepresentation of free gift on Groupon advertisement
HKD1 = USD7.8 approximate
I went for Let’Spa’s Groupon deal with the usual skepticism of a seasoned consumer/Groupon user. Their deal had the description below:
I went with the HKD298 option for two treatment sessions. This deal from Let’Spa focuses on their products from Cow Shed, an English brand. Each treatment session includes a simple facial (45 mins), a slimming massage of a body part of your choice (15 mins). This deal also comes with free gifts of a lip stick and a cleanser/toner (see HKD298 deal description below).
The spa treatment was simple but acceptable. The lady who helped me had excellent touch, and was meticulous and professional with the facial process. It’s a simple facial – quick cleanse, needlepoint, and finally applying a Cow Shed white leave on mask on the face. The next part involves a 15 min “slimming” massage at a body part of your choice (arms, legs, or tummy). It isn’t anything special – just a more forceful massage than usual, with repeated motions of supposedly “pinching” your fatty parts out. I added points to the therapist because she was very good.
Furnishings and setting
Located in the basement of a building on Lockhart Road, Wanchai, the location isn’t inspiration. It’s amid rows of bars in the quasi red light district of Wanchai, which could give off a seedy feeling. After walking down a flight of stairs, the Spa itself is modernly adorned with black and sleek overtones, but unfortunately, because of its basement setting, the air is a bit damp and stale.
The reception staff were not too friendly. The first time I went it wasn’t bad, but the Spa left no lasting impression. The HKD298 deal let’s you go twice – I recently went for my second treatment session. This review focuses on the second treatment session.
I was 8 minutes late to my second treatment session – my mistake. The reception staff told me that because I was late, they were going to eliminate my 15 minute slimming massage. I was upset. Turning up on time is important, but cutting out a pivotal part of the treatment because I was 8 minutes late is harsh. Plus, it’s not unusual for customers to have to wait around even if they arrive on time, for staff to get the rooms ready and clean up. I thought the receptionists were taking time-keeping a tad too seriously.
Lo and behold, the therapist herself was 25 minutes late! At this point I’m undressed, and just lying there on the massage bed waiting. We start 25 minutes later than my appointment time.
Luckily the therapist was excellent throughout. I was able to relax and enjoy my time. At one point I expressed to her my dismay and disbelief that the reception staff actually cancelled my 15 minute massage treatment. The therapist apologised and said she’d make it up for me, since she was late herself.
Free gift fiasco and misrepresentation
The Groupon deal I bought clearly stated that I would get a 12ml Cow Shed Lipstick and a 250 Cow Shed Cleanser/Toner. They even had a photo (Image 3) to go with the deal. The white set of “free gifts” corresponds to the HKD298 deal I purchased. The free gift description says “cleanser/toner”. It’s not entirely clear if this is either/or, or both. The photo gives the impression that it is both, while the description is ambiguous. Image 2 above states clearly that the lip stick would be a free gift.
The free gift(s) were not provided to me.
The first time I went they said 1) they were out of stock for the cleanser/toner, and 2) I could only receive my free gift after I had finished my second treatment. Fine. This second time, approximately three weeks after my first, Let’Spa STILL said they were out of both cleanser and toner, and will provide an “upgrade” for a shower gel instead. I said no. I did a bit of digging. The shower gel is not an upgrade. In terms of price, it’s a downgrade.
It’s a matter of principle. The description said the gift was to be a cleanser/toner plus lipstick. They should honour the free gift as described in the Groupon deal. In the end they said they’d let me know as soon as possible once the cleanser was available (I stated my choice was the cleanser).
The trickiest bit was the lip stick. On the Groupon deal that I bought and from the screen shots it clearly stated that a lip stick was part of the free gift. They pretended to forget, and tried to shoo me out the door after my treatment. When I asked the receptionists for it, they said that my printed Groupon coupon (Image 4), did not include a lip stick. I said no – that’s not the case. When I bought the Groupon online it clearly said that a lip stick would be included. The price of my printed Groupon (Image 4) also matched the price of the Groupon deal I showed them (Image 2). The online deal has now expired but you can still see the full description.
The staff were extremely unhelpful. They said I’d have to contact Groupon about this, because they only follow what’s written on the Groupon print out. I showed them the exact same Groupon deal that I got with the same expiration date (the website from the screenshots above), and pointed to them that it clearly said a lip stick was to be included. The receptionist staff (Sue Lee) said they can’t help me with that.
Cardinal sins of Let’Spa:
- Double standards. Being too harsh and too keen in cancelling part of my treatment session, but allowing their own therapist to be even later than the client was. Only at the kindness of the therapist herself was my 15 minute massage treatment honoured
- Unavailable free gift as advertised. Till now, I still have not received ANY free gifts from the spa, despite having completed my entire treatment
- Misrepresentation of what the free gift consists of – clearly on the Groupon deal it said that a cleanser/toner AND lipstick was to be included. Let’Spa staff said the Groupon print-out says otherwise and did not honour the free gift
- Unhelpful attitude, did not provide any solutions to alleviate the situation, except say that I had to wait indefinitely for the availability of the cleanser
The whole point, from the consumer’s standpoint, of going to a Groupon advertised spa is 1) trying something new, 2) getting a good deal, and 3) discovering new and good joints so that maybe, the consumer will join them for a longer term beauty package. The process has to be pleasant, relaxing, and stress free. If it’s not – why bother?
Let’Spa is NOTHING of the above traits. It was not relaxing, the process was stressful, they were like head-mistresses punishing you for being a bit late (while their own therapist was late), AND they didn’t even have the products as advertised for the promised free gifts. They’ve been stalling for three weeks plus. So not only were they unhelpful and unfriendly – they were also DISHONEST as a business because they could not honour what was advertised on their Groupon deal.
I have no idea how they came up with the HKD3040 original value as advertised on Groupon and have tried to piece it together from their website, but can’t. I would not pay HKD3040 for their two time simple 45 minute facial and 15 minute massage.
Sorry Let’Spa – your only saving grace was the excellent therapist who knew exactly what she was doing and had the best attitude. But you as an entire spa service – MAJOR FAIL.
Buyer beware – you have been warned. Let’Spa does not honour their free gifts. I have yet to receive mine if I’ll receive anything at all. Their staff are not particularly helpful nor friendly.
Thoughts on joining a spa plan generally: no spa can survive on a series of treatments for USD20 per session. It’s not economically viable – for all the labour, product costs, machinery costs and exuberant rent. The aim of businesses using Groupon is to attract new customers. But I also don’t believe in misrepresenting to win customers.
If your spa is good, doing honest work, it will survive. If you do shady business, you WILL get found out and eventually lose customers.
Consumers are very savvy nowadays with available information and research.
Resources in case you are jipped as a customer (in Hong Kong):
- HK Consumer Council Complaints
- Read up on the Unfair Trade Practices laws and familiarise yourself with your rights as a consumer
- Trade Descriptions Ordinance
Have you ever had some great or shady Groupon experiences that you’d like to share?
- Let’Spa (Wanchai Branch) – NOT RECOMMENDED
- Address: Basement, The Broadway, 54-62 Lockhart Road, Wan Chai
- Tel: 2866 9221
- Hours: Mon-Sun 11am-12am
- Website: http://www.letspa[dot]hk
Other Groupon reviews:
- Inzpire Beauty (Tsim Sha Tsui)
- Studio 52 (London)
- Health Touch Foot Spa
- iPro Medical Beauty